FAQs

Please review our frequently asked questions.  If you have a question we haven’t addressed, please submit via our Contact Us page .

Wrist Band FAQs

Can I wash my Wrist Band? Will washing affect the quality?

Yes, you can wash your Wrist Band without affecting the quality. Although constructed with machine washable materials, we recommend hand washing and air drying. Washing instructions can be found on the care tag located under the base of the Velcro strap.

What material is the Wrist Band strap made of? Is it something more substantial than neoprene?

We have found that an elastic material, like neoprene, will not provide the support and stability people with TFCC injuries or DRUJ instability need. Our pad is a non-elastic performance material that consists of an inner layer that wicks perspiration away from the skin and has antimicrobial properties to maintain freshness between washings. The middle layer is a spacer fabric that provides excellent padding. The outer layer is durable nylon mesh that provides lightweight structure and stability. The fastening strap is a non-elastic hook and loop nylon material.

Are the ends of the Wrist Band supposed to touch to fit properly?

It is not necessary for the ends to touch when wearing the wrist band as long as the gap is not more than about an inch, which would require the next larger size.

My wrist circumference is 5.5" and I'm not sure which size Wrist Band to order.

Since your wrist is a borderline size, it depends on how much compression you want around your wrist. The S/M will be better if you prefer gentle compression. The XS might be better if you prefer a tighter fit. If not sure, I would try the S/M first.  Feel free to exchange it for the other size if that doesn’t work for you.

My wrist circumference is 7" and I'm not sure which size Wrist Band to order.

Since your wrist is a borderline size, it depends on how much compression you want on the ulnar head. If the size of your ulnar head does not significantly protrude from your wrist, the S/M may be better.  Feel free to exchange it for the other size if that doesn’t work for you.

I have a split tear of the extensor carpi ulnaris tendon, will this brace help?

Although we designed the Bullseye Wrist Band primarily for TFCC injuries and DRUJ instabilities, my clinical advisers have had some success using it for ECU problems as well. To be sure, you should consult your medical professional. Meanwhile, you could try it and if it does not work, return it to get a full refund.

Is the Wrist Band effective for all types of wrist pain?

The Bullseye Wrist Band was not designed to treat Flexor Carpi Ulnaris Tendonitis (FCU), De Quervain’s tenosynovitis, Ganglion cysts, or carpal tunnel syndrome.  Please consult your medical professional for alternative treatments.

General FAQs

Can I return or exchange my order?

We stand behind our products. We offer a 90-day warranty against material and workmanship defects, and a 30-day money-back guarantee if you are not satisfied for any reason.

Your refund will be issued in the same form as the original payment within 30 days of us receiving your return order.

We can only accept returns if the merchandise was directly purchased from bullseyebrace.com. At this time, we cannot process returns from Amazon or other online retailers.

When returning any part of your order, please follow the instructions below:

  1. Click here to generate a return label,
  2. Select a return reason
  3. Pack the item(s) securely in the original product packaging, if possible. Please include all items and packing slip. All items must be returned in good condition to ensure credit.
  4. Affix the pre-paid* label to the package. Do not alter the label.
  5. Drop off your package to your nearest USPS location. No postage is required with a pre-paid label & return is free of charge.

Shipping FAQs

Do you ship worldwide and what shipping methods do you offer?

Yes, we ship worldwide!

Your total shipping charges will be based on U.S. Postal Service International Shipping rates, and will automatically compute during checkout before the completion of your order.  Depending on the item(s) you purchase on bullseyebrace.com and where those items will be delivered, delivery times vary.

All items are typically shipped within 24 hours (excluding U.S. holidays and weekends).

The below chart lists the approximate charge for shipping one item (additional charges will apply as the quantity ordered increases).

If a promo offers free shipping you may see an additional option called “free shipping” in addition to what you see below.

International Shipping

USPS International $13 – $30 7 -21 Business Days
USPS International Express $18 – $68 3 -5 Business Days

We can use your company’s existing UPS or FedEx account for expedited shipping.  Just inquire and we’ll set it up for you.

What domestic shipping services do you offer?

Depending on the item(s) you purchase on bullseyebrace.com and where those items will be delivered, a few different shipping methods are available. At checkout, you will be asked to choose a shipping method for your item(s). Your total shipping charges will be based on the shipping method of choice, and will automatically compute during checkout before the completion of your order.

All items ship via the U.S. Postal Service and three service options are available.  All items are typically shipped within 24 hours (excluding U.S. holidays and weekends).

The below chart lists the approximate charge for shipping one item (additional charges will apply as the quantity ordered increases). Deliveries to Alaska and Hawaii are slightly higher and may take an extra business day or two for First Class Mail service.

If a promo offers free shipping you may see an additional option called “free shipping” in addition to what you see below.

USPS First Class Mail $3.44 3-5  business days
USPS Priority Mail (2nd Day) $8.40      2 business days
USPS Priority Mail Express (Overnight) $26.95       1 business day

The USPS will deliver small packages to PO Boxes.

We can use your company’s UPS or FedEx account for shipping.  Just inquire and we’ll set it up for you.

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